From B2B order to the correct warehouse
A regional industrial-parts distributor runs a B2B storefront, legacy ERP, accounting platform, and two warehouses. Staff currently re-enter orders and choose fulfillment locations manually.
Current problem
Orders wait in an export queue until operations staff validate customer terms, translate storefront SKUs, create an ERP order, and email a warehouse.
Integrated workflow
Validate the account and line items, prevent duplicate orders, create the ERP sale, select the warehouse using agreed rules, request the invoice, and return tracking.
Measure in a real project
- Manual minutes per order
- Order-entry correction rate
- Time from order to warehouse release
- Exceptions by type and owner
Likely first step: An Integration Audit if ERP access, routing rules, or SKU ownership are unclear; otherwise a scoped workflow proposal.